Terms, privacy and policies

The documents below govern the use of the CIQRA platform, which is provided by CIQRA OÜ, a private limited company registered in Estonia (registry code 16465907, Veskiposti tn 2, 10138 Tallinn, Harju maakond, Estonia).

Contracts

• Terms of Service — the general terms for using CIQRA Sites and CIQRA Commerce.
• Merchant Agreement — additional terms for Merchants, including fees, payouts and reserves.
• CIQRA Pay — Payment Terms — how payments through Stripe work and what CIQRA Pay is.
• Data Processing Agreement — how CIQRA processes personal data on behalf of Merchants.
• Enterprise Service Level Agreement — service levels available under an Enterprise Order Form.

Policies

• Privacy Policy
• Cookie Policy
• Acceptable Use Policy
• Refund, Chargeback and Reserve Policy
• Intellectual Property and Takedown Policy
• AI Features Terms
• Data Retention and Breach Notification Policy
• Subprocessor List
• Accessibility Statement

For Shoppers and markets

• Shopper Notice and Model Refund Policy
• Türkiye Pazarına İlişkin Ek Hükümler (Türkçe)

Türkiye: KVKK documents

• KVKK Aydınlatma Metni (Türkçe) · KVKK Information Notice (English reference translation)
• Gizlilik Politikası and Çerez Politikası (Türkçe)
• Veri İşleme Sözleşmesi (Türkçe) · Türkiye Data Processing Agreement (English reference translation)
• Veri Güvenliği ve Aktarım SSS (Türkçe) · Data Security and Transfers (English reference translation)
• KVKK Başvuru Formu (Türkçe) · KVKK Request Form (English reference translation)

Reference

• Legal References

Contact

For legal notices, privacy requests, reports of illegal content, complaints and support, write to info@ciqra.com. This address is also CIQRA's single point of contact under Articles 11 and 12 of the EU Digital Services Act (recipients of the Services: English and Turkish; authorities: English and, as Article 11(3) requires for a provider established in Estonia, Estonian). Reports of illegal content can also be made with the notice form at /legal/notice, and complaints about CIQRA's decisions with the complaint form at /legal/complaint. The current status of the platform and its incident history are published at status.ciqra.com.