CIQRA Pay — Payment Terms
CIQRA OÜ · Version 2.3 · Last updated: 3 November 2026
Effective date for existing customers: the changes in this version take effect, for a customer who accepted an earlier version, on the date stated in CIQRA's notice of this version, at least 30 days after the notice (Terms of Service, Section 14.2); until then the earlier version applies to that customer. A customer that objects may terminate without charge before that date (Terms of Service, Section 14.3).
These Payment Terms form part of the Merchant Agreement and apply to Merchants that use CIQRA Pay. Fees, payouts, reserves, refunds and chargebacks are dealt with in detail in Sections 3 to 7 of the Merchant Agreement and in the Refund, Chargeback and Reserve Policy.
Provider: CIQRA OÜ, registry code 16465907, Veskiposti tn 2, 10138 Tallinn, Harju maakond, Estonia
1. What CIQRA Pay is
1.1 A software service. CIQRA Pay is the software layer — checkout interface, payment orchestration, dashboards and reporting — through which a Merchant integrates Stripe, a licensed payment service provider, into its Storefront. Stripe processes, acquires and settles all card and other payment transactions.
1.2 CIQRA does not handle funds. CIQRA does not receive, hold, control, escrow or settle Shoppers' funds. Where the Merchant Agreement or the Refund, Chargeback and Reserve Policy speaks of a hold, a reserve, a set-off against payouts or a debit, that is an instruction CIQRA gives to Stripe, which carries it out within the Merchant's connected account; CIQRA itself never takes possession of the funds. Each payment is created as a Stripe Connect direct charge on the Merchant's own Stripe connected account. Funds flow from the Shopper, through Stripe, to the Merchant's Stripe balance and are paid out by Stripe to the Merchant's bank account. CIQRA's fee is collected by Stripe from each transaction as an application fee.
1.3 CIQRA's fee. CIQRA's fee is a fee for the use of the CIQRA platform. It is not a fee for money transmission or payment processing. The Merchant is charged one all-in CIQRA Pay rate per transaction, of which CIQRA's fee is the part collected as the application fee (Merchant Agreement, Section 3).
1.4 Regulatory status. CIQRA is not a bank, payment institution, electronic money institution, payment service provider, acquirer, money transmitter or escrow agent, and it does not operate a wallet or hold client funds. CIQRA provides technical services that support the provision of payment services without at any time entering into possession of the funds to be transferred, within the meaning of Article 3(j) of Directive (EU) 2015/2366 (PSD2). The regulated payment services are provided by Stripe — in the European Economic Area, by Stripe Payments Europe, Limited, which is authorised by the Central Bank of Ireland.
1.5 The Merchant is the merchant of record. The Merchant is the seller and merchant of record for all sales to its Shoppers and is responsible for the sales contract, prices, taxes, fulfilment, refunds and consumer-law obligations. CIQRA is not a party to the contract between the Shopper and the Merchant.
1.6 Other payment providers. Where a Merchant uses another payment provider instead of CIQRA Pay (for example, iyzico, PayTR or a bank virtual POS), that provider is integrated through its own hosted payment page or redirect, the Merchant contracts with that provider directly, and CIQRA does not enter the flow of funds.
2. The Stripe relationship
2.1 You contract with Stripe. To use CIQRA Pay you must accept, and remain bound by, the Stripe Services Agreement and the Stripe Connected Account Agreement, and must comply with Stripe's list of prohibited and restricted businesses. Your connected account cannot process transactions until you have accepted the applicable Stripe agreement and Stripe has enabled the account.
2.2 CIQRA is not Stripe's agent. Stripe, not CIQRA, provides the regulated payment services. CIQRA is not Stripe's agent, cannot bind Stripe and is not liable for Stripe's acts or omissions, and Stripe is not responsible for CIQRA's software. On any conflict about payment mechanics, the Stripe agreements prevail.
2.3 Card-scheme rules. You must comply with the rules of the card schemes (such as Visa and Mastercard), Stripe's rules and applicable law, which prevail over any conflicting term to the extent they require.
2.4 Stripe may act independently. Stripe may verify, restrict, hold funds for, suspend or close your connected account under its own agreements. If it does, your use of CIQRA Pay is affected accordingly.
2.5 Third-party beneficiaries. Stripe and, where relevant, the card schemes and other payment providers are intended third-party beneficiaries of the provisions of these Payment Terms that concern them.
3. Verification and sanctions
3.1 Verification. Access to CIQRA Pay depends on successful identity and business verification (know-your-customer and know-your-business checks), which Stripe carries out when your connected account is created. Stripe collects and holds the identity and beneficial-ownership documents; CIQRA holds the account reference and verification status. CIQRA may additionally request the trader information described in Section 2.1 of the Merchant Agreement.
3.2 Sanctions and supported countries. You represent, on a continuing basis, that you, your owners and your Shoppers are not the target of sanctions imposed by the European Union, the United States, the United Kingdom or the United Nations, that you will not use CIQRA Pay in breach of sanctions, anti-money-laundering, counter-terrorist-financing or export-control law, and that you are not established in an embargoed jurisdiction. CIQRA Pay is available only in the countries Stripe supports for connected accounts; in other countries, alternative payment methods must be used.
3.3 Ongoing review. CIQRA and Stripe may re-verify, restrict, suspend or terminate access to CIQRA Pay at any time, including for failed verification, sanctions or anti-money-laundering concerns, suspected fraud, high dispute levels or a breach of Stripe's business restrictions, and may hold funds pending review.
4. Fees, payouts, reserves, refunds and chargebacks
4.1 Fees. Each transaction is charged at the all-in CIQRA Pay rate published on CIQRA's pricing page or stated in your Order Form, collected as described in Section 3 of the Merchant Agreement. CIQRA's platform fee within that rate is a flat 1.00% of the transaction amount, the same on every plan, with effect from 18 October 2026 (Merchant Agreement, Section 3.1A); the rest of the rate is Stripe's own processing fee.
4.2 Payouts. Stripe pays out your balance from your connected account on Stripe's payout schedule. CIQRA imposes no minimum payout amount beyond Stripe's own (Merchant Agreement, Section 4).
4.3 Reserves. CIQRA may require a risk-based reserve where risk warrants it — a rolling reserve of up to 10% of processed volume held for up to 90 days, a fixed reserve, or a hold of up to 100% of specific funds where fraud is suspected — and may keep a reserve for up to 180 days after termination. The type, amount, reason and release conditions are communicated when a reserve is set (Merchant Agreement, Section 5).
4.4 Refunds and chargebacks. You are liable for refunds, chargebacks, dispute fees, fines and negative balances arising from your transactions, subject to Section 6.3 of the Merchant Agreement where a refund or chargeback results from CIQRA's breach. Stripe, not CIQRA, is the loss-bearer of your connected account: Stripe debits these amounts from your connected account, and any amount your balance cannot cover is a loss for Stripe, which recovers it from you under its agreements with you (Merchant Agreement, Section 6.4). On a full refund, CIQRA returns the part of the CIQRA Pay rate it collected as its application fee; on a partial refund, it returns that part in proportion to the amount refunded. The rest of the CIQRA Pay rate is not returned.
4.5 Recovery. You authorise Stripe to debit your balance and your connected bank account to recover amounts you owe Stripe, and you authorise CIQRA and Stripe to debit your balance, your connected bank account or any reserve to recover amounts you owe them respectively. If an amount cannot be recovered in this way, you remain liable to pay it to the party it is owed to on demand (Merchant Agreement, Section 7).
5. Prohibited use
You must not use CIQRA Pay for a prohibited or restricted business (as defined by Stripe's list and CIQRA's Acceptable Use Policy), to accept payments on behalf of third parties, for payment aggregation or factoring, or for any unlawful, fraudulent or sanctioned activity. A breach may lead to suspension, a reserve, a hold on funds or termination.
6. Your own payment provider
If you connect your own payment provider instead of CIQRA Pay, that provider's terms govern the payment relationship, CIQRA takes no payment fee on those transactions, and Sections 1 to 5 of these Payment Terms do not apply to them.