Acceptable Use Policy

CIQRA OÜ · Version 2.1 · Last updated: 3 November 2026 Effective date for existing customers: the changes in this version take effect, for a customer who accepted an earlier version, on the date stated in CIQRA's notice of this version, at least 30 days after the notice (Terms of Service, Section 14.2); until then the earlier version applies to that customer. A customer that objects may terminate without charge before that date (Terms of Service, Section 14.3).

This Acceptable Use Policy sets out what Merchants, their users and anyone submitting content to a Storefront may and may not do on the CIQRA platform, and which businesses and products are prohibited or restricted. It forms part of the Terms of Service and the Merchant Agreement. A breach may lead to removal of content, suspension of features or payments, a reserve, holding of funds, termination of the account and referral to the competent authorities.

Contact: for reports of illegal content, use the report form at /legal/report on any Storefront; for complaints about our decisions, use the complaint form at /legal/complaint; for these and all other matters you may also write to info@ciqra.com

1. General rules of conduct

You must not:

  1. break the law or help others to do so, or infringe intellectual-property, privacy or personality rights;
  2. upload or sell content that is unlawful, fraudulent, deceptive or defamatory, or that misrepresents you, your products, your prices or your affiliations;
  3. distribute malware, carry out phishing, or attempt to breach, probe or overload the Services or other Merchants' accounts, including by unauthorised scanning, scraping beyond the permitted APIs, credential stuffing or denial-of-service attacks;
  4. circumvent tenant isolation, security controls or rate limits, or access the data of other Merchants or their Shoppers;
  5. send unlawful unsolicited communications or carry out marketing without a valid legal basis (see Section 5);
  6. use CIQRA Pay to accept payments on behalf of third parties, for payment aggregation or factoring, for money laundering, terrorist financing or sanctions evasion, or for any transaction that is not a genuine sale of your own goods or services;
  7. misuse AI features, including by submitting content you have no right to use, attempting to generate illegal, infringing, deceptive or harmful content, using AI to impersonate others, publishing synthetic media without a label where a label is required, removing or obscuring the AI provenance marking applied to generated content, or attempting to extract or reverse-engineer models or other Merchants' data; or
  8. publish fake reviews, reviews incentivised without disclosure, or otherwise manipulated reviews or ratings (see Section 4).

2. Prohibited and restricted businesses

2.1 Stripe's list of prohibited and restricted businesses applies in full to Merchants using CIQRA Pay.

2.2 Prohibited on CIQRA. In addition, the following are prohibited on the CIQRA platform, whatever payment method is used:

  • adult and sexual content, including pornography and escort or sexual services;
  • firearms, ammunition, explosives and weapon parts and accessories;
  • tobacco, e-cigarettes, vaping and nicotine products;
  • CBD, cannabis and cannabis-derived products, and unregulated dietary supplements and nootropics;
  • cryptocurrency trading or exchange, token offerings and NFTs; and
  • gambling, betting, lotteries and games of chance.

2.3 These prohibitions are in addition to all other products and activities that are illegal or that require a licence you do not hold, including illegal drugs and drug paraphernalia, prescription-only medicines, counterfeit or stolen goods, protected species, trafficking in human beings or organs, hate or extremist material, unregulated financial or insurance services, and pyramid or similar schemes. Child sexual abuse material is absolutely prohibited and is reported to the competent authorities.

2.4 Restricted categories. The following are permitted only with CIQRA's prior approval and subject to conditions: age-restricted goods (for which the Merchant must carry out age verification), alcohol (where lawful and licensed), pharmacy and health products, categories with high chargeback rates, and business models involving pre-orders, deposits or long fulfilment times (which may require a reserve).

2.5 CIQRA may update these lists, including by adding categories or, with additional controls, permitting categories in specific markets. CIQRA may refuse or remove any business it considers high-risk or non-compliant, including where required by Stripe, a bank, a card scheme or a competent authority.

3. Consumer protection and product safety

You must sell lawfully. This includes accurate descriptions and prices, the information consumers must receive before they buy, honouring the statutory right of withdrawal and legal guarantees, compliance with product-safety and labelling rules, and not using dark patterns or other unfair commercial practices.

4. User content, reviews and notice-and-action

4.1 Merchant responsibility. Merchants are responsible for content submitted by Shoppers on their Storefronts (such as reviews, ratings, questions and comments) and must moderate it. Reviews must reflect genuine customer experience and comply with consumer-law rules on fake and incentivised reviews.

4.2 Reporting illegal content. Anyone may report content on the CIQRA platform that they consider illegal or in breach of this Policy, using the report form at /legal/report on any Storefront or by email to info@ciqra.com. A notice should: identify the content and its exact location (URL); explain why the content is considered illegal or in breach of this Policy; include the name and email address of the person submitting it (except for notices concerning certain offences involving the sexual abuse or exploitation of children); and confirm that the information is accurate and complete to the best of the sender's knowledge and belief. Notices of intellectual-property infringement are handled under the Intellectual Property and Takedown Policy.

4.3 How CIQRA handles notices. CIQRA confirms receipt of each notice submitted through the notice form, handles it in a timely, diligent, non-arbitrary and objective manner, and informs the sender of its decision. Where CIQRA removes, disables access to, restricts or demotes content, or suspends or terminates an account, it provides the affected Merchant or user with a statement of reasons that explains the decision, its legal or contractual basis, and the available means of redress. CIQRA also acts on orders issued by competent courts and authorities.

4.4 Complaints and redress. A person affected by a decision, and a person who submitted a notice, may lodge a complaint about the decision through the complaint form at /legal/complaint on any Storefront or by email to info@ciqra.com within six months of being informed of it. Complaints are reviewed by qualified staff and not solely by automated means. Complainants may also use a certified out-of-court dispute settlement body or bring the matter before a court.

4.5 Repeat infringers. CIQRA may suspend or terminate the accounts of Merchants or users who repeatedly provide manifestly illegal content, and may suspend the processing of notices from persons who repeatedly submit manifestly unfounded notices, after issuing a prior warning.

4.6 Protection of personal data in notices. CIQRA processes the personal data contained in notices and complaints as controller, in accordance with the Privacy Policy. The name of a person who submits a notice may be disclosed to the affected Merchant only where the law requires it or the person has agreed, but the content of a notice may allow the affected party to identify its author.

5. Marketing and communications

5.1 Marketing by email or SMS requires a valid legal basis and, where it is based on consent, confirmed (double) opt-in and a simple way to unsubscribe in every message. You must maintain suppression lists and comply with the law of each country whose residents you message, including the ePrivacy rules in the EU/EEA, PECR in the United Kingdom, Canada's Anti-Spam Legislation and, for recipients in Türkiye, Law No. 6563 and the İleti Yönetim Sistemi (İYS) requirements. You are the sender of every message you send through the Services, and CIQRA transmits them on your instructions. Where CIQRA provides a default template, subject line or schedule (for example for cart-recovery messages), it is a draft that takes effect only once you have enabled it, and you are responsible for reviewing and approving its content, its recipients and its timing before it is sent.

5.2 United States. For recipients in the United States, the Merchant is the sender and initiator of its commercial messages, including newsletters, campaign and cart-recovery emails and text messages sent through the Services, and CIQRA's role is limited to transmitting them on the Merchant's instructions. The Merchant must comply with the CAN-SPAM Act (15 U.S.C. §7701 and following) and the rules of the Federal Trade Commission, including by identifying itself in the "From" line and using accurate header information and non-deceptive subject lines, identifying a message as an advertisement where required, including its valid physical postal address and a working unsubscribe mechanism in every commercial email, and honouring unsubscribe requests within 10 business days. The Merchant must also comply with the Telephone Consumer Protection Act (47 U.S.C. §227), the rules of the Federal Communications Commission and comparable state laws, including by obtaining the recipient's prior express written consent before sending marketing text messages, honouring a request to stop made by any reasonable means, respecting the National Do Not Call Registry and the hours during which messages may be sent, and meeting carrier registration requirements for business text messaging.

6. Enforcement

Depending on the severity of a breach, CIQRA may issue a warning; remove or disable content; disable a feature; suspend or terminate CIQRA Pay or the account; require or increase a reserve; hold funds to cover exposure; and report the matter to Stripe, banks or the competent authorities. CIQRA aims to give notice and an opportunity to remedy the breach where practicable and lawful, but may act immediately in cases of serious risk, such as fraud, security threats, illegal content or sanctions. Decisions under this Policy are accompanied by a statement of reasons and may be challenged as described in Section 4.4.