Intellectual Property and Takedown Policy

CIQRA OÜ · Version 2.1 · Last updated: 3 November 2026 Effective date for existing customers: the changes in this version take effect, for a customer who accepted an earlier version, on the date stated in CIQRA's notice of this version, at least 30 days after the notice (Terms of Service, Section 14.2); until then the earlier version applies to that customer. A customer that objects may terminate without charge before that date (Terms of Service, Section 14.3).

This Policy explains how CIQRA protects intellectual property and how rights holders can report infringing content on the CIQRA platform. It supplements Sections 5 and 6 of the Terms of Service and Section 4 of the Acceptable Use Policy.

Provider: CIQRA OÜ, registry code 16465907, Veskiposti tn 2, 10138 Tallinn, Harju maakond, Estonia Notices: the report form at /legal/report on any Storefront · Counter-notices and complaints: the complaint form at /legal/complaint on any Storefront · for both, you may also write to info@ciqra.com

1. Intellectual property

1.1 CIQRA's rights. The CIQRA platform, software, default themes, design system, trademarks and documentation are owned by CIQRA or its licensors. Merchants receive only the limited right to use them set out in Section 6 of the Terms of Service.

1.2 Merchant Content. Merchants own their content and grant CIQRA the licence described in Section 5 of the Terms of Service. Merchants are responsible for holding the rights to everything they upload, including licences for third-party themes and assets.

1.3 Third-party rights. Merchants and users must not infringe copyright, trademarks, designs, patents or other intellectual-property or personality rights. Infringement is a breach of the Acceptable Use Policy.

2. Reporting infringement

2.1 Rights holders and their authorised representatives may report content on the CIQRA platform that they believe infringes their rights. A notice should include:

  1. identification of the work or right claimed to be infringed (or, for multiple works, a representative list);
  2. the exact location (URL) of the content complained of;
  3. the name, address and email address of the person submitting the notice;
  4. a statement that the person has a good-faith belief that the use is not authorised by the rights holder, its agent or the law;
  5. a statement that the information in the notice is accurate and, under penalty of perjury where the DMCA applies, that the person is the rights holder or is authorised to act on the rights holder's behalf; and
  6. for notices under the US Digital Millennium Copyright Act (DMCA), a physical or electronic signature.

2.2 Reports of other illegal content are handled under Section 4 of the Acceptable Use Policy. Both procedures are handled together.

3. Action and statement of reasons

3.1 On receipt of a notice that substantially complies with Section 2.1, CIQRA expeditiously removes or disables access to the content. CIQRA promptly informs the affected Merchant or user and gives it a statement of reasons, including information on how to challenge the decision, in accordance with the EU Digital Services Act, and informs the person who submitted the notice of its decision. Notices under the US Digital Millennium Copyright Act (17 U.S.C. §512) are sent to info@ciqra.com or through the report form at /legal/report; CIQRA handles them under this Policy.2 CIQRA acts on orders issued by competent courts and authorities and may preserve information where required by law.

4. Counter-notices and complaints

4.1 A Merchant or user who believes that content was removed or disabled by mistake or misidentification may submit a counter-notice or complaint. It should identify the content removed and where it appeared before removal, explain why the removal is considered mistaken, and include the sender's name, address, telephone number and email address. A counter-notice under the DMCA must also contain the sender's physical or electronic signature; a statement under penalty of perjury that the sender has a good-faith belief that the material was removed or disabled as a result of mistake or misidentification; and a statement that the sender consents to the jurisdiction of the United States District Court for the judicial district in which its address is located or, if its address is outside the United States, of any judicial district in which CIQRA may be found, and will accept service of process from the person who submitted the original notice or that person's agent.

4.2 Where the DMCA applies, on receipt of a valid counter-notice CIQRA promptly sends a copy of it to the person who submitted the original notice and informs that person that CIQRA will restore the removed content, or stop disabling access to it, in 10 business days. CIQRA restores the content not less than 10 and not more than 14 business days after it received the counter-notice, unless CIQRA first receives, at info@ciqra.com, notice from the person who submitted the original notice that it has filed an action seeking a court order to restrain the Merchant or user from engaging in the infringing activity. This does not prevent CIQRA from keeping content removed where it breaches the Terms of Service or the Acceptable Use Policy for another reason.

4.3 Complaints about CIQRA's decisions are handled through the complaint procedure described in Section 4.4 of the Acceptable Use Policy.

5. Repeat infringers

CIQRA has adopted, and implements, a policy of terminating, in appropriate circumstances, the accounts of Merchants and users who are repeat infringers. CIQRA records each notice that it upholds against an account. An account that receives three upheld notices of infringement within 12 months, or that CIQRA finds to be engaged in blatant or wilful infringement, is terminated unless the Merchant shows that the notices were mistaken. CIQRA may also restrict or suspend an account before termination and may report cases where the law requires it. A notice that is withdrawn, or overturned on a counter-notice or complaint, does not count.

6. Trademarks

Use of CIQRA's name, logo or other marks requires CIQRA's permission, except where the law permits it (for example, referential use). Merchants must not imply that CIQRA endorses them. Use of the marks of Stripe or other partners is governed by those parties' brand guidelines.

7. Misuse of this procedure

Knowingly submitting a false notice or counter-notice may give rise to liability under applicable law. Notices and counter-notices may be shared with the affected party so that it can respond; the identity of the person submitting a notice is disclosed only where the law requires it or the person has agreed.