Domain and Email Services Terms
CIQRA OÜ · Version 1.1 · Last updated: 4 November 2026
These Domain and Email Services Terms are issued by CIQRA OÜ, a private limited company registered in Estonia under registry code 16465907, with its registered address at Veskiposti tn 2, 10138 Tallinn, Harju maakond, Estonia ("CIQRA", "we", "us", "our"). They supplement the Terms of Service and the Merchant Agreement and apply to domain names that a Merchant buys, transfers or connects through the Services, to the DNS service, and to email-related features. Terms defined there ("Services", "Merchant", "Storefront", "Merchant Content", "Order Form", "Paid Services", "Policies") have the same meaning here.
Effective date. This document applies to new customers from its publication on 3 November 2026. It applies to existing customers on the date stated in CIQRA's notice, which is at least 30 days after the notice (Terms of Service Section 14.2).
Contact: info@ciqra.com
1. Scope and what is, and is not, offered
1.1 What is offered. Where domain sales are available to a Merchant, the Merchant can (a) register a domain name, (b) transfer a domain name in from another registrar, (c) renew a domain it holds through CIQRA, (d) move a domain out to another registrar, (e) manage DNS records for domains it holds through CIQRA, (f) move only the DNS of a domain registered elsewhere to CIQRA's DNS service, and (g) connect a domain registered elsewhere to its Storefront by changing records at its own registrar. Availability depends on the top-level domains (TLDs) CIQRA offers at the time, which the dashboard shows.
1.2 What is not offered. CIQRA does not provide mailboxes, email hosting, webmail, calendars or an email address service. CIQRA does not offer domain brokerage, domain appraisal, backorder or expired-domain purchase services. These terms describe only what exists; Section 8 states what the email features are.
1.3 CIQRA OÜ is the only contracting party. CIQRA OÜ sells every domain service to the Merchant and invoices it. No reseller, agency or other business sells or invoices a domain service for CIQRA. A registrar and a registry are CIQRA's suppliers (Section 2), not CIQRA's agents towards the Merchant.
1.4 Business customers. Domain services are supplied to Merchants for the purposes of their trade, business or profession.
2. Registrars, registries and their rules
2.1 Supply chain. A domain bought through CIQRA is registered at the registry of its TLD through a registrar that CIQRA engages. For generic and most country-code TLDs the registrar is Hosting Concepts B.V. (trading as Openprovider), Netherlands, acting on CIQRA's reseller account. CIQRA does not sell or register .tr domain names; a Merchant may connect a .tr domain it holds with another registrar to its Storefront under Section 7. The registrars and registries also process registration data as controllers under their own policies, as the domain-registration system requires (see the Subprocessor List).
2.2 Binding rules. Every domain is subject to the rules of the registry of its TLD, the registrar's terms, and the policies of the Internet Corporation for Assigned Names and Numbers (ICANN) that apply to its TLD, including the Registrar Accreditation Agreement flow-down terms, the Uniform Domain-Name Dispute-Resolution Policy (UDRP), the Uniform Rapid Suspension System (URS) where it applies, the transfer policy and the registration data policies. By ordering a domain the Merchant accepts these rules, which CIQRA makes available on request, and agrees to be bound by dispute procedures that they require.
2.3 No guarantee of registration. An order is not a registration until the registrar and registry confirm it. A name shown as available may be taken or refused before then. Registries may refuse, suspend, delete or take back a name, and may change prices, for reasons CIQRA does not control. CIQRA is not liable for a registry's or registrar's act or refusal, subject to Section 12.
3. Registrant
3.1 The Merchant is the registrant. The legal holder (registrant) of every domain bought, renewed or transferred in through CIQRA is the Merchant, or the business or person the Merchant names in a registrant contact in its dashboard (the "Registrant"), and no one else. The domain is registered with that registrant contact in all registrant, administrative, technical and billing roles. CIQRA, the registrar and any other business are never the registrant of a Merchant's domain.
3.2 Accuracy of registrant data. The Registrant must give complete, accurate and current registration data (name, organisation, postal address, email address, telephone number), must keep it current, and must respond to verification emails. A domain may be suspended or cancelled by the registry or registrar if the data is inaccurate or unverified, and an inaccurate registration can also put the Registrant's right to the name at risk. CIQRA is not liable for a suspension or loss that follows from inaccurate or unverified data.
3.3 Privacy service. Where the Merchant chooses a privacy option for registration data and the TLD supports it, the registrar replaces public contact details with proxy details. The option is not available for every TLD and does not stop a registry, registrar or authority from having the data, or the data being disclosed as the rules or the law require.
3.4 Lawful use and rights of others. The Registrant is responsible for its right to register and use the name and for the content and services attached to it. A name must not infringe a trade mark or other right, be used for abusive registration, phishing, malware, spam or other abuse, or breach the Acceptable Use Policy. CIQRA, the registrar and the registry may suspend, lock, redirect, transfer or cancel a name, and CIQRA may suspend DNS and Storefront mapping, on a valid complaint, a UDRP or URS decision, a court or authority order, or abuse.
3.5 Disputes. The Registrant defends its own domain disputes, bears their costs and must comply with a UDRP or similar decision. Section 12.1 of the Terms of Service (indemnity) applies to claims of third parties about the Registrant's name or use of it.
4. Prices, payment and refunds
4.1 Price. The price of a domain operation (registration, transfer-in, renewal) is the price shown at checkout in the currency shown, for the term chosen, and includes the registry and registrar charges that CIQRA passes on. Prices differ by TLD and can change before an order is placed. CIQRA OÜ is not registered for VAT; Section 3.5 of the Terms of Service applies.
4.2 Payment. The Merchant pays by the checkout that CIQRA offers, which is processed by CIQRA's payment provider (Stripe) to CIQRA, and not through the Merchant's own Stripe account. A domain operation starts only after payment.
4.3 Failure and refund. If the registrar or registry refuses a registration or transfer-in, CIQRA refunds the order to the payment method used. If the registrar did not give a clear answer, CIQRA does not refund on a guess: it checks the status and, if the domain exists for the Merchant, completes the order, and otherwise refunds. A payment that arrives after an order has been closed is refunded.
4.4 No withdrawal or refund after registration. A domain name is a service made to the Merchant's specification and fully performed when the registry confirms it. Because the Merchant buys for its business, there is no statutory right of withdrawal, and a registration, renewal or transfer-in that has been confirmed is not refundable, except where the law or the registry's rules require it or CIQRA states otherwise at checkout. Fees for third-party registry add-on services are not refundable.
5. Term, renewal and expiry
5.1 Term. A domain is registered for the term bought. It ends on its expiry date unless renewed. The registry's grace, redemption and deletion periods and fees vary by TLD; after expiry the name may stop working, become unavailable for renewal at the normal price, and be released to the public.
5.2 Renewal is the Merchant's duty. The Merchant must make sure each domain is renewed in time. CIQRA does not renew a domain unless auto-renewal is switched on or the Merchant orders the renewal.
5.3 Auto-renewal. Where the Merchant has switched on auto-renewal for a domain, CIQRA charges the saved payment method for the renewal at the price in force, starting about 30 days before expiry and retrying about 7 days and 1 day before expiry if the charge fails. The Merchant can switch auto-renewal off at any time in the dashboard before the first charge, and can stop it by removing the payment method. The renewal is charged under the price in force at the time, and CIQRA tells the Merchant of a change in price before the first charge where it can.
5.4 Reminders. CIQRA sends reminders about 30, 7 and 1 days before expiry to the Merchant's account contact, and tells the Merchant if an auto-renewal fails. A reminder is a courtesy. A reminder that is not delivered, read or acted upon does not make CIQRA liable for the expiry of a domain.
5.5 Expired domains. If a domain expires, CIQRA can no longer guarantee that the Storefront, DNS or any service on the domain keeps working, and the registry may delete the name. CIQRA is not liable for loss caused by an expired domain, except where CIQRA failed to execute an order that the Merchant had placed and paid for in time.
6. Transfers
6.1 Transfer in. A Merchant may transfer a domain in with the authorisation code from its current registrar, and only if the TLD and the registry's rules allow it (for example, domains normally cannot be transferred within 60 days of registration or of a previous transfer, and must be unlocked). The transfer completes only when the losing registrar and the registry approve; they may refuse or delay it. A refused transfer is refunded under Section 4.3.
6.2 Transfer out. A Merchant may move a domain it holds through CIQRA to another registrar. For that, the dashboard unlocks the domain and shows the authorisation code to the Merchant. From that moment the domain may leave at any time, and the Merchant must keep the code secret. The Merchant is responsible for the receiving registrar's terms and for keeping the domain renewed. When the domain has left, it is no longer held through CIQRA. CIQRA keeps its DNS zone for it only while the nameservers still point to CIQRA, then deletes it, so the Merchant must update the nameservers to avoid downtime. Fees already paid for the remaining registration term are not refunded by CIQRA, and a transfer out does not extend the term unless the registry's rules provide so.
6.3 Authorisation codes. A code is a credential. The Merchant is responsible for who sees it. CIQRA is not liable for a transfer made with a code that the Merchant or its users disclosed.
6.4 Uniqueness. A domain name can be attached to only one store on CIQRA at a time. CIQRA may refuse to attach a name that another store already holds, and may release a name from a store's DNS if another party shows, by a record in public DNS, that it controls the name.
7. DNS and connecting domains
7.1 DNS records are the Merchant's responsibility. For domains whose DNS CIQRA hosts, the Merchant decides, and is responsible for, the records it adds, changes or removes (for example A, AAAA, CNAME, MX, TXT, CAA and SRV records), for the content and mail services they point to, and for the effect on its Storefront, email and other services. CIQRA keeps the records the Storefront needs (for example the records that connect the domain to the Storefront and its certificate) and may change them when the Services need it. A Merchant that edits or deletes those records may take its Storefront offline.
7.2 Importing records. When a Merchant moves DNS for a domain registered elsewhere, CIQRA reads the records that public DNS shows for a set of common names and offers them for the Merchant to review. The list may be incomplete; records for names CIQRA did not read are not copied. The Merchant must check the imported records, add what is missing and confirm before changing nameservers. CIQRA is not liable for loss caused by a missing or wrong record, or by a change of nameservers at the registrar.
7.3 Domains registered elsewhere. For a domain registered with another registrar, the Merchant remains the registrant and customer of that registrar, and the other registrar's terms govern it, including renewal. CIQRA has no access to that registrar account, does not renew, transfer or protect the name, and is not liable if it expires or is changed. The Merchant must make the DNS or record changes CIQRA's instructions describe.
7.4 Certificates. For a connected domain, CIQRA provides an HTTPS certificate through its edge provider where the domain is correctly pointed. Issuance depends on correct records and on the certificate authority, and may take time or fail (for example because of a CAA record that forbids issuance). The Merchant is responsible for allowing the issuance.
7.5 Propagation and third parties. DNS changes take time to spread, and the DNS system includes third parties (registries, resolvers, the DNS host) that CIQRA does not control. CIQRA does not guarantee a time within which a change takes effect. Section 8.1 of the Terms of Service applies to the availability of these Services, and, where an Order Form incorporates the Enterprise Service Level Agreement, the unavailability of a domain registrar is excluded from Downtime under Section 3 of that agreement.
8. Email
8.1 No mailboxes. CIQRA does not host the Merchant's mailboxes, receive its mail or provide an email address under its domain. The Merchant must obtain mailbox services from a provider of its choice and contract with that provider directly.
8.2 DNS presets for mail providers. As a convenience, the DNS service can add the mail-exchange (MX) and SPF records that some third-party mail providers publish (at the date of this document, Google Workspace, Microsoft 365 and Zoho). A preset replaces the domain's existing MX records and adds an SPF entry to the existing SPF record. The Merchant must check that the preset is right for its provider and does not interrupt mail already in use, and must keep the provider's own verification and DKIM records in place. The provider's terms govern the mail service, and CIQRA gives no warranty for it or for mail delivery.
8.3 Store email and sending-domain authentication. The Services send transactional emails for a Storefront (for example order confirmations, password resets and form notifications) through CIQRA's email provider (see the Subprocessor List). A Merchant can set up its own domain as the sender of those emails by adding the SPF, DKIM and DMARC records that CIQRA shows. Until the Merchant has done so, emails are sent from a CIQRA-operated sender domain. Whatever the sending domain, the sender name and the reply-to address of a Storefront's emails identify the Merchant, and the Merchant, not CIQRA, is the sender and initiator of its commercial emails, including for the purposes of the US CAN-SPAM Act. The Merchant is responsible for the records it adds, for the content of its emails and for having a lawful basis for any marketing, and the Acceptable Use Policy applies. CIQRA does not guarantee that an email is delivered, and a recipient's system may reject, delay or filter it.
8.4 A Merchant's own email domain. A Merchant that tightens its DMARC policy (for example to reject) must first make sure that all senders of its mail, including its mailbox provider, comply. CIQRA is not liable for mail lost because of the Merchant's DMARC, SPF or DKIM setting.
9. Paid Services for domain, DNS and email setup
9.1 CIQRA may offer to connect a Merchant's own domain, set DNS records and set up sending-domain authentication as a Paid Service. Section 3.8 of the Terms of Service and the Professional and Migration Services Terms apply. The Merchant must give CIQRA the DNS access the scope sheet asks for through a secure channel and never by sending a password by email. A go-live that needs the Merchant's DNS access waits until the Merchant gives it.
10. Data protection
10.1 CIQRA processes registration data as the Merchant's processor for the provision of the domain services and as a controller for its own billing, security and legal obligations, as the Privacy Policy and the Data Processing Agreement describe. The registrar and the registry process registration data as independent controllers. Registration data may be published or disclosed as the registry's rules require, subject to the privacy option in Section 3.3.
11. Suspension, termination
11.1 Suspension. CIQRA may suspend a domain operation, DNS, the mapping of a domain to a Storefront or a transfer-out on the grounds in Section 7.2 of the Terms of Service, on a valid third-party complaint, on a court or authority order, on a registry or registrar request, or for non-payment.
11.2 When the Services end. When a Merchant's subscription ends, the Merchant should move or renew its domains before the end, because CIQRA's DNS and Storefront mapping then stop. CIQRA gives the Merchant the transfer authorisation code on request during the period in Section 13.3 of the Terms of Service. A domain that is not renewed or moved expires under Section 5.
12. Disclaimers and liability
12.1 Third-party suppliers. Domain registration depends on registries, registrars, DNS operators and certificate authorities. To the maximum extent permitted by law, CIQRA gives no warranty that a name will be registered, kept, transferred, or resolve, or that a certificate will be issued, and is not liable for an act, omission, outage or decision of those suppliers or of the Merchant's other registrar or mail provider.
12.2 Terms of Service apply. Sections 10, 11 and 12 of the Terms of Service apply. CIQRA's liability for a loss related to a domain is subject to Section 11 of the Terms of Service, and, subject to Section 11.3 of the Terms of Service, in no case exceeds the cap stated there. CIQRA is not liable for loss of a domain's value, goodwill, traffic or search ranking.
12.3 What is never limited. Nothing in this document excludes or limits CIQRA's liability for intent, for gross negligence, for death or personal injury, or for anything that cannot be excluded or limited by law.
13. Changes, law and general terms
13.1 Changes. CIQRA may amend this document under Section 14 of the Terms of Service. A change that is to a Merchant's disadvantage takes effect for an existing customer no earlier than 30 days after notice, except that a change forced by a registry, registrar or ICANN rule may take effect on the date that rule requires, with as much notice as CIQRA can give.
13.2 Governing law and courts. This document is governed by the laws of the Republic of Estonia, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods. Subject to Section 15.5 of the Terms of Service, disputes between CIQRA and a Merchant are subject to the exclusive jurisdiction of Harju County Court (Harju Maakohus) in Tallinn, Estonia, without prejudice to the dispute procedures that registry rules require (for example the UDRP). Section 15 of the Terms of Service applies to disputes under this document, including Section 15.5 for a Merchant established in the United States, and this document does not depart from it.
13.3 Language. This document is drawn up in English, and the English version prevails over any translation, except where mandatory local law requires a version in another language to prevail for that market.
Contact: CIQRA OÜ, Veskiposti tn 2, 10138 Tallinn, Harju maakond, Estonia · info@ciqra.com