App and Theme Marketplace Terms
CIQRA OÜ · Version 1.1 · Last updated: 3 November 2026
These App and Theme Marketplace Terms are issued by CIQRA OÜ, a private limited company registered in Estonia under registry code 16465907, with its registered address at Veskiposti tn 2, 10138 Tallinn, Harju maakond, Estonia ("CIQRA", "we", "us", "our"). They supplement the Terms of Service and the Merchant Agreement. Terms defined there ("Services", "Merchant", "Storefront", "Merchant Content", "Order Form", "Policies") have the same meaning here.
Effective date. This document applies to new customers from its publication on 3 November 2026. It applies to existing customers on the date stated in CIQRA's notice, which is at least 30 days after the notice (Terms of Service Section 14.2).
Contact: info@ciqra.com
1. Scope and structure
1.1 What this document covers. It governs the app market and the theme market that CIQRA operates inside the Services (together, the "Marketplace"), and everything a Merchant or a developer does through them.
1.2 Two parts. Part A (Sections 2 to 8) applies to every Merchant that installs, connects, enables or buys a listing. Part B (Sections 9 to 17) applies to every person or organisation that submits an app or a theme to the Marketplace (a "Developer"). Section 18 applies to both.
1.3 CIQRA is the only contracting party on CIQRA's side. No agency, reseller, partner or Developer sells, quotes, invoices or concludes contracts for CIQRA, and none has authority to do so.
1.4 Order of precedence. For a Merchant, this document ranks with the Policies under Section 1.5 of the Terms of Service. For a Developer, the Developer Partner Program Agreement that the Developer's organisation has accepted in the partner portal (the "Developer Agreement") prevails over Part B on any matter it covers; Part B fills the gaps and states the Marketplace rules that every listing must meet.
Part A. Merchants
2. What the Marketplace is
2.1 Listings. The Marketplace shows, in one catalogue, (a) integrations and apps that CIQRA itself builds and runs ("CIQRA Apps"), (b) apps built and run by independent Developers that call CIQRA's APIs with an installation token ("Third-Party Apps"), and (c) themes and styles, which are either CIQRA's own library themes or themes and styles authored by Developers ("Third-Party Themes"). A listing states the author, the permissions an app asks for (its "scopes"), where the data it handles is processed, and what it costs.
2.2 CIQRA is a platform, not the seller or developer of Third-Party Apps and Themes. CIQRA gives Developers a place to list and gives Merchants a way to install. Unless a listing says it is a CIQRA App, CIQRA did not write, does not operate, does not host and does not support the Third-Party App or Third-Party Theme, and is not a party to the contract between the Merchant and the Developer.
2.3 Listing is not endorsement. A review step before listing checks a listing against CIQRA's requirements at one moment. It is not a certification, a warranty, an audit of the Developer's code or an endorsement, and it does not move any responsibility from the Developer or the Merchant to CIQRA. The Marketplace shows no ratings or reviews unless and until they come from CIQRA's own Merchants.
2.4 Availability. A listing marked as planned or "coming soon" is an announcement and not a promise. A Marketplace feature may change or be withdrawn under Section 3.6 of the Terms of Service.
3. Third-Party Apps and Themes: the Developer's terms
3.1 The Developer's terms govern. A Third-Party App or Theme is supplied under the Developer's own terms, licence, privacy policy and support commitments, which the listing links to. By installing it, the Merchant enters into those terms with the Developer. The Merchant must read them before installing.
3.2 No warranty from CIQRA. To the maximum extent permitted by law, CIQRA gives no warranty that a Third-Party App or Theme is fit for a purpose, secure, accurate, uninterrupted, compatible with a particular plan, theme or other app, or lawful in a particular country. Support, fixes, updates and refunds for a Third-Party App or Theme are the Developer's responsibility.
3.3 Compatibility. CIQRA may change its APIs, themes and Services under Section 3.6 of the Terms of Service and the published API version policy. A Developer is responsible for keeping its app or theme working. CIQRA is not liable to a Merchant if a Third-Party App or Theme stops working because of such a change.
3.4 Third-party services behind an app. An app may send data to services that the Developer chooses. Section 9 of the Terms of Service applies.
4. Installation, permissions and data
4.1 Installation is a grant of access. When a Merchant, through a person authorised to bind it, installs a Third-Party App or connects an integration, it grants that app access to the Merchant's store data within the scopes shown at installation and in the listing. An installation token is issued for one app on one store. Scopes are shown in plain language before the Merchant confirms.
4.2 Changes to scopes. An installation stays on the version and scopes the Merchant approved. A new version that asks for more access takes effect for the Merchant's store only if the Merchant approves the wider scopes.
4.3 The Merchant decides and is responsible. The Merchant is responsible for (a) deciding whether to install an app or theme, (b) the people it allows to install, (c) checking the Developer, its terms and its privacy policy, (d) having a lawful basis, and giving the notices, that the law requires for the Merchant Content and personal data that the app receives, and (e) removing apps it no longer uses. Staff of the Merchant, and people the Merchant invites, install on the Merchant's responsibility.
4.4 Data roles. Where a Third-Party App processes personal data on the Merchant's instructions, the Developer acts as the Merchant's processor and the Merchant must conclude the data processing agreement that Article 28 of the GDPR requires with the Developer (the Developer must offer one under Section 11.3). Where the Developer processes personal data for its own purposes, it is an independent controller. CIQRA's Data Processing Agreement covers CIQRA's own processing and the sub-processors CIQRA engages itself; it does not make a Third-Party App a CIQRA sub-processor, and the Subprocessor List does not list Third-Party Apps.
4.5 Uninstalling. A Merchant may uninstall an app at any time in the dashboard. Uninstalling stops the app's access to the store. Data the app already holds is governed by the Developer's terms and Section 11.5.
4.6 Themes. A Third-Party Theme changes how a Storefront looks and behaves and may run code in the Storefront. The Merchant is responsible for testing it, for the accessibility, performance and legal compliance of the Storefront as customised, and for the licences of any third-party assets it adds (Terms of Service Section 6.2).
5. Charges
5.1 What the listing says. A listing states whether it is free, included in the Merchant's plan, billed by the Developer directly, or charged through CIQRA's billing, and the amount in force. A charge is not taken until the Merchant has approved it in the CIQRA admin. The Merchant may cancel a recurring charge in the admin.
5.2 Charges through CIQRA's billing. Where a listing is charged through CIQRA's billing, the charge appears as a separate line, naming the app, on the Merchant's CIQRA invoice, and CIQRA's role is stated on the listing or in the billing terms that CIQRA publishes for it. Fees that a Developer bills directly are governed by the Developer's terms; CIQRA does not collect them.
5.3 Taxes. CIQRA OÜ is not registered for value added tax; Section 3.5 of the Terms of Service applies to CIQRA's own fees. The tax treatment of a Developer's own charges is stated in the Developer's terms.
5.4 Refunds. A refund for a Third-Party App or Theme is a matter between the Merchant and the Developer, unless mandatory law gives the Merchant a claim against CIQRA.
6. Disabling and removal by CIQRA
6.1 Our right. CIQRA may refuse, delist, suspend or disable a listing, revoke an installation token, or disable an app or theme on installed stores, without prior notice where this is necessary to protect the Services, the Merchant, Shoppers or third parties (for example, suspected data exfiltration, a security vulnerability, malware or fraud), where the law or a competent authority requires it, where a valid notice of illegal content or infringement has been received, or where the Developer breaches the Marketplace rules. In other cases CIQRA gives the Merchant reasonable notice.
6.2 Reasons. CIQRA tells the affected Merchant what it has done and why, as soon as it can and where the law allows.
6.3 Installed themes. If a theme is delisted or suspended, stores that already installed it keep their copy, unless CIQRA disables it for a security or legal reason under Section 6.1. New installations are refused.
6.4 No liability for the removal. CIQRA is not liable for a measure taken in good faith under this Section, subject to Section 7.3. A Merchant that suffers loss because a Third-Party App or Theme was removed or stopped working must claim against the Developer.
7. Disclaimers and liability
7.1 Terms of Service apply. Sections 10, 11 and 12 of the Terms of Service (disclaimers, limitation of liability, indemnity) apply to everything in the Marketplace. Section 12 of the Terms of Service also covers claims by third parties arising from a Merchant's choice and use of a Third-Party App or Theme and from the Merchant Content it passes to it.
7.2 Third-party acts. CIQRA is not liable for the acts, omissions, code, content, data handling, security, pricing or insolvency of a Developer or of a service the Developer uses.
7.3 What is never limited. Nothing in this document excludes or limits CIQRA's liability for intent, for gross negligence, for death or personal injury, or for anything that cannot be excluded or limited by law.
8. CIQRA Apps
8.1 CIQRA's own terms apply. A CIQRA App, and the integrations that CIQRA builds and runs, are Services. The Terms of Service, the Merchant Agreement, the Policies and any terms stated on the listing apply to them, not Sections 3 and 6.4 of this document.
8.2 Third parties behind an integration. Many CIQRA Apps connect the Merchant's store to a third party that the Merchant chooses (for example a marketplace, carrier, accounting or advertising service). The Merchant's contract with that third party and the third party's rules govern that relationship, and Section 9 of the Terms of Service applies. The listing states where the data is processed.
Part B. Developers
9. Who may list; the Developer Agreement
9.1 Business use only. The Marketplace is open only to legal persons and to individuals acting for the purposes of their trade, business, craft or profession. A Developer confirms that it is not a consumer.
9.2 Developer Agreement. A Developer lists through a Developer Partner organisation that has accepted the Developer Agreement. If it has not, it may not submit a listing. This Part B states the Marketplace rules and does not replace the Developer Agreement.
9.3 Independence; no authority. The Developer is an independent business. It is not CIQRA's agent, employee, partner or joint venturer, and it has no authority to bind CIQRA, to make a promise, representation or warranty on CIQRA's behalf, to quote or invoice for CIQRA, or to describe itself as CIQRA's agent. Calling a Developer a "partner" is a programme name and creates no partnership in law.
10. The Developer's responsibility for its app or theme
10.1 Sole responsibility. The Developer is solely responsible, towards Merchants, Shoppers, authorities and third parties, for its app or theme and everything it does, including its design, code, content, availability, support, updates, pricing, terms, advertising claims and compliance with law (including consumer law, accessibility, intellectual property and sanctions). It must hold all rights needed to distribute every part of it.
10.2 Accurate listing. Each listing must be accurate and not misleading, and must state the author's identity and contact details, what the app or theme does, the scopes it needs and why, where and by whom data is processed, the price, how support is given and a link to the Developer's terms and privacy policy.
10.3 Own terms. The Developer must give Merchants its own terms of use, which must not conflict with this document, must name the Developer as the Merchant's contract partner and must not claim that CIQRA gives any warranty for the app or theme.
11. Data protection and security
11.1 Minimum scopes. An app may ask only for the scopes it needs for the features it describes, and may use data only for those features.
11.2 Role and privacy policy. The Developer must publish a privacy policy that states whether it acts as a processor for the Merchant, as an independent controller, or both, for each use of data, and must comply with the GDPR and, where the Turkish KVKK applies, with the KVKK.
11.3 Processor agreement. Where the Developer processes personal data on a Merchant's instructions, it must offer the Merchant a data processing agreement that meets Article 28 of the GDPR (and the KVKK where it applies). CIQRA is not a party to it and does not prepare or sign it for the Developer.
11.4 Security. The Developer must protect the data it receives with appropriate technical and organisational measures, including encryption in transit, access control and logging; keep secrets in secure secret storage; verify webhook signatures; apply the rate limits and idempotency rules of the API documentation; not circumvent tenant isolation or request more data than its scopes allow; fix security vulnerabilities within the time limits in the Developer programme policies; and publish and maintain a security contact. It must not transfer personal data out of the European Economic Area, or out of Türkiye where the KVKK applies, without a valid transfer mechanism.
11.5 Incidents and uninstall. The Developer must notify CIQRA at security@ciqra.com without undue delay and in any event within 48 hours of becoming aware of a personal data breach or other security incident affecting Merchant data, the Services or its API credentials. When a Merchant uninstalls an app, the app must stop accessing the store and the Developer must delete or return the Merchant's data as the law and the Developer programme policies require.
11.6 Ownership transfer. A listing may be transferred to another Developer only with CIQRA's prior approval.
12. Review, listing and takedown
12.1 Review. Before listing, and before each version that changes scopes, pricing, domains, data use or ownership, the Developer submits the listing for review. Review may include automated checks, manual testing and, for themes, a licence check, a submission scan and published quality gates. CIQRA may refuse, delist, suspend or remove a listing, or refuse a version, on the grounds in Section 6.1 and where the Developer has abandoned the listing.
12.2 Theme licences. A theme may be listed only if its code and assets carry a licence that lets CIQRA sublicense it to many stores (for example CIQRA's own proprietary licence, a public-domain dedication, or a permissive licence such as MIT, Apache-2.0, BSD or ISC) and the licence evidence has been verified. Items whose licence forbids multi-store redistribution (including items sold on ThemeForest or other Envato marketplaces), copyleft code and non-commercial licences are refused. The Developer is responsible for the truth of its licence statement.
12.3 Statement of reasons and complaints. When CIQRA restricts, suspends, delists or removes a listing, or suspends or ends the Developer's access, it gives the Developer a statement of reasons on a durable medium before the measure takes effect where possible, and otherwise without undue delay. The Developer may complain at info@ciqra.com. CIQRA considers each complaint and answers in writing.
13. Licences and intellectual property
13.1 Developer keeps its rights. As between the parties, the Developer keeps all rights in its app or theme.
13.2 Licence to CIQRA. The Developer grants CIQRA a worldwide, non-exclusive, royalty-free licence to review, test, host, store, reproduce, display, distribute to Merchants, and promote its listing, its listing material and, for themes, the theme itself, on the terms of the Developer Agreement. For a theme that CIQRA distributes to many stores, the Developer Agreement states the extent and duration of the licence.
13.3 CIQRA's rights. CIQRA and its licensors keep all rights in the Services, the APIs, the documentation and the CIQRA name and marks. A Developer may use CIQRA's name and marks only to state truthfully that its app or theme works with CIQRA.
14. Fees and revenue share
14.1 Fees as stated. A Developer owes CIQRA a share of the amounts Merchants pay through CIQRA's billing for its listings, and any listing or programme fee, only as stated in the developer dashboard and the Developer Agreement or the billing terms that CIQRA publishes for Developers. Nothing in this document sets a rate. A rate or fee applies from the date CIQRA states in its notice, and a change is made under Section 18.1.
14.2 No paid distribution unless announced. Unless and until CIQRA states in the developer dashboard that billing for paid listings is available, listings in the Marketplace are free of charge to Merchants. A Developer that supplies a paid private or custom app for named Merchants does so under its own contract with the Merchant; CIQRA is not a party, collects no payment and takes no share.
14.3 Payouts and taxes. Payouts, minimum amounts, set-off, withholding and tax information are governed by the Developer Agreement. Each party bears its own taxes. CIQRA OÜ is not registered for VAT, and a Developer must not show or rely on a VAT number for CIQRA.
15. Indemnity and liability
15.1 Indemnity to CIQRA. The Developer will defend and indemnify CIQRA, its officers and employees against third-party claims, regulatory action and fines, and the resulting losses and reasonable costs, arising from the Developer's app or theme or its use as described or intended, the Developer's breach of this document, the Developer Agreement or the law, the Developer's processing of personal data (including a security incident at the Developer), or a dispute between the Developer and a Merchant or a Merchant's customer. CIQRA will notify the Developer of the claim promptly, allow it to control the defence and cooperate reasonably at the Developer's cost. The Developer may not settle in a way that admits fault on CIQRA's part or imposes an obligation on CIQRA without CIQRA's consent.
15.2 Direct liability. The Developer is liable under the law for loss it causes to a Merchant, a Shopper or CIQRA. Neither the review nor the listing reduces that liability.
15.3 CIQRA's liability to Developers. Sections 10 and 11 of the Developer Agreement apply to CIQRA's liability to a Developer, and, for a Developer that has not accepted it, Sections 10 and 11 of the Terms of Service apply with the necessary changes. Section 7.3 of this document applies to Part B as well.
16. Suspension and termination
16.1 By CIQRA. CIQRA may suspend a Developer's access or listings immediately on the grounds in Section 6.1 or where the Developer breaches Section 11, or the confidentiality or API-use terms of the Developer Agreement. Otherwise CIQRA may end the Developer's use of the Marketplace on 30 days' notice. Where a termination is not for the reasons in Section 6.1 or for repeated breach, CIQRA gives its statement of reasons at least 30 days before the termination takes effect.
16.2 Effect. On termination the Developer's listings are delisted, and CIQRA may disable its apps on installed stores after reasonable notice to the affected Merchants. Section 6.3 applies to themes. Provisions that by their nature survive (including Sections 10, 11, 13.3 and 15) continue.
17. Transparency for business users
17.1 To the extent that Regulation (EU) 2019/1150 applies. CIQRA (a) gives at least 15 days' notice of changes to these terms (Section 18 provides 30 days for adverse changes); (b) gives a statement of reasons for restriction, suspension and termination as set out in Sections 12.3 and 16.1; (c) handles complaints free of charge as set out in Section 12.3; and (d) describes in this Section the main parameters of ranking and any differentiated treatment.
17.2 Ranking. Listings are shown by shelf category and by relevance to the search terms a Merchant enters, filtered by the store's market and by whether the listing needs a Commerce store. At the date of this document CIQRA does not sell paid placement in the Marketplace.
17.3 Differentiated treatment. CIQRA Apps and CIQRA's own library themes are listed in the same catalogue as Third-Party Apps and Themes. CIQRA Apps are built and run by CIQRA, are included in the Merchant's plan or priced as the listing states, and do not need a review by a third party. Their data is processed under CIQRA's own terms. A Developer's access to data is limited to the scopes a Merchant has approved; CIQRA does not give its own CIQRA Apps access beyond what the Services need for the feature the Merchant has enabled.
17.4 Mediation. CIQRA is willing to attempt to settle a dispute with a Developer by mediation before going to court, with a mediator the parties agree. The two mediators that Article 12 of Regulation (EU) 2019/1150 requires CIQRA to name will be added here when appointed.
18. Changes, law and general terms
18.1 Changes. CIQRA may amend this document under Section 14 of the Terms of Service; a change adverse to a Merchant or Developer takes effect for existing customers no earlier than 30 days after notice. For a Developer, Section 15 of the Developer Agreement also applies.
18.2 Governing law and courts. This document, and any non-contractual obligations arising from it, are governed by the laws of the Republic of Estonia, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods. Subject to Section 15.5 of the Terms of Service, disputes with Merchants and Developers are subject to the exclusive jurisdiction of Harju County Court (Harju Maakohus) in Tallinn, Estonia. Either party may seek urgent injunctive relief elsewhere to protect its intellectual property, confidential information or the security of the Services. Section 15 of the Terms of Service applies to disputes under this document, including Section 15.5 for a Merchant established in the United States, and this document does not depart from it.
18.3 Illegal content. Reports of illegal content in a listing are handled under Section 7.4 of the Terms of Service and the Acceptable Use Policy.
18.4 Severability, language. If a provision is invalid, Section 16.6 of the Terms of Service applies and the rest remains in force. This document is drawn up in English, and the English version prevails over any translation, except where mandatory local law requires a version in another language to prevail for that market.
Contact: CIQRA OÜ, Veskiposti tn 2, 10138 Tallinn, Harju maakond, Estonia · info@ciqra.com