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Acceptable Use Policy

Draft — not yet in force. These documents are shared for transparency and are pending legal review. They are not the final, binding terms until published at launch.

DRAFT for legal review — not final, not in force. See 00-README. Incorporated into the Terms of Service and Merchant Agreement. `` / [PLACEHOLDER] as defined there.

Provider: CIQRA OÜ, Tallinn, Estonia · abuse/report: abuse@ciqra.com · appeals: appeals@ciqra.com · legal@ciqra.com Version: 1.0-draft · Last updated: 2026-07-08

This AUP defines what you may and may not do on CIQRA, and which business/product categories are prohibited or restricted. It applies to all Merchants, their users, and to content on Storefronts. Breach may lead to content removal, feature/payment suspension, reserve, account termination, fund holds, and referral to authorities (see ToS §7, Merchant Agreement §10).

1. General conduct rules

You must not:

  1. Break the law or facilitate others doing so; infringe intellectual-property, privacy, or publicity rights.
  2. Upload or sell content that is unlawful, fraudulent, deceptive, defamatory, or that misrepresents you, your products, prices, or affiliation.
  3. Distribute malware, run phishing, or attempt to breach, probe, or overload the Services or other tenants (no unauthorised scanning, scraping beyond permitted APIs, credential stuffing, or denial-of-service).
  4. Circumvent tenant isolation, security controls, rate limits, or access data of other Merchants/Customers.
  5. Use the Services to send unlawful spam or to process marketing without a valid lawful basis/consent (see §5).
  6. Use CIQRA Pay for payment aggregation/factoring, processing payments for third parties, money laundering, terrorist financing, sanctions evasion, or transactions unrelated to your own bona-fide sales. ``
  7. Misuse AI features: submitting content you have no right to use; attempting to generate illegal, infringing, deceptive, or harmful content; using AI to impersonate or to produce unlabelled synthetic media where labelling is required; or attempting to extract, reverse-engineer, or exfiltrate models or other tenants' data. ``
  8. Post reviews/UGC that are fake, incentivised without disclosure, or manipulative (see §4).

2. Prohibited businesses and products

Stripe's Restricted Businesses list applies in full and is incorporated by reference (using CIQRA Pay requires compliance with Stripe's rules). In addition, the following are prohibited on CIQRA (CIQRA-specific bans):

  • Adult / sexual content: pornography, adult content, escort or sexual services.
  • Weapons & munitions: firearms, ammunition, explosives, certain weapon parts/accessories.
  • Tobacco, vape & nicotine: tobacco products, e-cigarettes/vapes, nicotine products.
  • CBD, cannabis & unregulated supplements: CBD, cannabis and derivatives, and unregulated dietary supplements / nootropics. (Jurisdiction-variable — ``; may be permitted later under specific controls and in permitted markets only.)
  • Crypto & NFTs: cryptocurrency trading/exchange, tokens/ICOs, NFTs.
  • Gambling & betting: gambling, betting, lotteries, games of chance.

These bans are in addition to, not instead of, all other legally-restricted or high-risk categories (e.g. drugs and drug paraphernalia, prescription-only items, counterfeit goods, stolen goods, endangered species, human/organ trade, hate/extremist material, CSAM — absolutely prohibited and reported — regulated financial/insurance services, pyramid/MLM schemes, and any product requiring a licence you do not hold).

Restricted (allowed only with conditions/approval): age-restricted goods (must enforce age verification), alcohol (where lawful and licensed), pharmacy/health items, high-chargeback categories, and pre-order/deposit/long-fulfilment models (may trigger a risk-based reserve). ``

CIQRA may update this list (including tightening or, with added controls, relaxing it) and may refuse or remove any business it considers high-risk or non-compliant, including where required by Stripe, a bank, card scheme, or authority.

3. Consumer protection & product safety

You must sell lawfully: accurate descriptions and pricing, mandatory pre-contract information, honouring the statutory right of withdrawal and legal guarantees, product-safety and labelling compliance, and no dark patterns or unfair commercial practices. ``

4. User-generated content, reviews & moderation (DSA)

4.1 Merchants are responsible for UGC on their Storefronts (reviews, ratings, Q&A, comments) and must moderate it; reviews must reflect genuine experience and comply with consumer-law rules on fake/incentivised reviews. ``

4.2 Notice-and-action (DSA Art. 16–17). As a hosting service / online platform, CIQRA maintains an electronic notice-and-action mechanism: anyone may report allegedly illegal content or a policy breach to abuse@ciqra.com. A valid notice should identify the content/URL, explain why it is illegal or infringing, and include the notifier's contact details (and, for IP/DMCA-style notices, a good-faith statement and, where required, a signature). We acknowledge receipt, act in a timely, diligent and non-arbitrary way, and provide a clear statement of reasons to the affected Merchant/user for any restriction (removal, disabling, demotion, suspension), together with information about redress — an internal complaint/appeal path (appeals@ciqra.com), out-of-court dispute settlement, and judicial remedies. We maintain a repeat-infringer policy and may suspend or terminate accounts that repeatedly post illegal/infringing content. We act on valid orders from competent authorities and preserve counter-notice rights where applicable. ``

4.3 Trader traceability (DSA Art. 30 / "know your business customer"). Before a Merchant can offer products or services to consumers, CIQRA collects and makes best efforts to verify the Merchant's traceability information — name, address, telephone and email, identification/registration details, and the payment-account identifier — and may suspend a Merchant that fails to provide or correct this information. ``

5. Marketing & communications

Marketing (email/SMS) requires a valid lawful basis and, where consent-based, double opt-in with an easy unsubscribe in every message; you must maintain suppression lists and comply with ePrivacy and, for Türkiye, ETK/İYS (see TR overlay). No unlawful spam. ``

6. Enforcement

Depending on severity we may: warn; remove content; disable a feature; suspend or terminate CIQRA Pay or the account; impose or increase a reserve; hold funds to cover exposure; and report to Stripe/banks/authorities. We aim to give notice and a chance to cure where practicable and lawful, but may act immediately for serious risk (fraud, security, illegal content, sanctions). Appeals/complaints: appeals@ciqra.com (illegal-content and account-restriction decisions follow the DSA statement-of-reasons and redress process in §4.2). See ToS §7 and Merchant Agreement §10.

End of Acceptable Use Policy (draft). See: Terms of Service · Merchant Agreement · Refund/Chargeback/Reserve.